Cancellation Policy
Cancellation Policy
How to request an order cancellation before shipment.
Cancellation window
You may request cancellation at any time before the order ships. Contact us immediately at support@dorlume.com or call +1 (240) 298-8357. Include your order number, purchaser name, and email address used at checkout.
What happens next
Before shipment
If we can stop the order before shipment, we will cancel it without a cancellation fee and refund any captured payment to the original method.
After shipment
If the order has already shipped, cancellation is no longer available. You may request an eligible return within 30 days after delivery.
Address or item changes
We will try to help before shipment, but changes are not guaranteed once processing begins. We may recommend cancellation and a new order.
Refund timing
When a pre-shipment cancellation is confirmed, we initiate the refund promptly to the original payment method. Payment providers may take additional time to post the credit. For returned shipped orders, approved refunds are issued within 10 calendar days after the return is received and inspected.
Orders cancelled by Dorlume
We may cancel an order because of payment failure, suspected fraud, inventory or pricing error, an unsupported address, or another legitimate reason. If payment was collected, we will refund the amount charged to the original payment method. We will not charge a cancellation fee.