Privacy policy

This Privacy Policy explains how Dorlume, operated by DOYLE RIVERTON HOLDINGS LLC ("Dorlume," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit https://dorlume.com, make a purchase, contact us, or otherwise interact with our services.

1. INFORMATION WE COLLECT
We may collect identifiers and contact information such as your name, billing and shipping address, email address, telephone number, account details, and communications with us. We collect order and transaction information such as products purchased, order value, discounts, returns, refunds, and payment status. Payment card information is processed by Shopify and the payment providers made available at checkout; we do not receive or store complete payment-card numbers.

We may also collect device, usage, and network information, including IP address, browser type, device identifiers, cookie identifiers, pages viewed, referring pages, approximate location derived from IP address, and interactions with the store. If you contact customer service, we collect the information you provide, including order numbers, messages, photographs, and call or email records.

2. SOURCES OF INFORMATION
We collect information directly from you, automatically from your browser or device, from Shopify and payment providers, and from service providers that support order fulfillment, delivery, fraud prevention, analytics, advertising, and customer communications. We may also receive updated delivery information from carriers.

3. HOW WE USE INFORMATION
We use personal information to process and fulfill orders; accept payments; provide tracking; manage returns, refunds, and cancellations; communicate with customers; operate and improve the store; personalize the shopping experience; prevent fraud and abuse; maintain security; comply with law, tax, and accounting requirements; enforce our terms; and, where permitted, measure or deliver marketing.

4. HOW WE DISCLOSE INFORMATION
We disclose information only as reasonably necessary to operate the business or as permitted by law. Recipients may include Shopify; payment processors; fraud-prevention providers; fulfillment and shipping providers such as USPS, UPS, and FedEx; technology, hosting, analytics, customer-support, and email providers; professional advisers; government authorities when legally required; and parties involved in a merger, financing, reorganization, or sale of the business.

If analytics or advertising features are enabled, certain device and activity information may be disclosed to analytics or advertising partners. Under some U.S. state privacy laws, this may be considered "sale," "sharing," or processing for targeted advertising even when no money is exchanged. Where applicable, you may opt out through the store's privacy or cookie controls, an enabled Global Privacy Control signal, or by contacting us.

5. COOKIES AND SIMILAR TECHNOLOGIES
We use strictly necessary cookies to operate checkout, maintain security, remember cart contents, and provide requested services. Depending on store configuration and your choices, we may also use functional, analytics, and advertising cookies. See the Cookie Policy on our website for additional details and available controls.

6. MARKETING COMMUNICATIONS
We may send marketing email only as permitted by law. You may unsubscribe using the link in a marketing email. Transactional messages about orders, returns, security, or customer-service requests are not marketing and may continue when necessary.

7. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary according to the type of information and applicable requirements. We delete or de-identify information when it is no longer reasonably needed, unless continued retention is required or permitted by law.

8. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Customers are responsible for maintaining the confidentiality of their account credentials.

9. YOUR PRIVACY RIGHTS
Depending on your state of residence and whether a particular privacy law applies to us, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; obtain information about categories of information collected and disclosed; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; and appeal a denied request.

Submit a request to support@dorlume.com or call +1 (240) 298-8357. We may need to verify your identity before completing a request. An authorized agent may submit a request when permitted by law, subject to verification of authority. We will not discriminate against you for exercising applicable privacy rights.

California residents may request the categories and specific pieces of personal information collected, deletion, correction, and information about disclosure practices, subject to legal exceptions. We do not sell personal information for money. If advertising tools are enabled, related disclosures may constitute "sharing" under California law; applicable opt-out requests will be honored.

10. GLOBAL PRIVACY CONTROL
Where legally required and technically supported, we treat an enabled Global Privacy Control browser signal as a request to opt out of sale or sharing for the browser or device sending the signal.

11. CHILDREN
Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided personal information may contact us to request deletion.

12. THIRD-PARTY LINKS
Our website may link to websites or services controlled by others. Their privacy practices are governed by their own notices, and we are not responsible for those practices.

13. CHANGES TO THIS POLICY
We may update this policy to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised "Last updated" date.

14. CONTACT
Dorlume
Operated by DOYLE RIVERTON HOLDINGS LLC
4092 Kirklevington Dr
Lexington, KY 40517
United States
Email: support@dorlume.com
Phone: +1 (240) 298-8357
Website: https://dorlume.com
Customer service hours: Monday-Friday, 10:00 a.m.-6:00 p.m. Eastern Time (ET), excluding U.S. federal holidays.