Refund policy

At Dorlume, we want you to be satisfied with your purchase. This policy applies to purchases made directly through https://dorlume.com and covers both defective and non-defective products shipped within our service area.

1. RETURN WINDOW
You may request a return within 30 calendar days after the date your order is marked delivered by the carrier. To start a return, contact support@dorlume.com before sending any item back. Include your order number, the item you wish to return, the reason for the return, and photographs if the item arrived damaged, defective, or incorrect.

2. RETURN ELIGIBILITY
To qualify for a return, the item must be returned in the same condition in which it was received, with all included parts, accessories, instructions, and original packaging where reasonably available. Items should be unused, uninstalled, and free from damage not caused by transit or a product defect. We may reduce or deny a refund only when permitted by applicable law and when an item is returned materially altered, incomplete, or damaged through misuse.

3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Inspect your order promptly after delivery. If an item is damaged, defective, missing parts, or different from what you ordered, contact us as soon as reasonably possible at support@dorlume.com. Please retain the product and packaging while we review the claim. We will provide an appropriate solution, which may include a prepaid return label, replacement, or refund. Dorlume pays authorized return shipping for these cases.

4. CHANGE-OF-MIND RETURNS
We accept eligible returns for buyer's remorse or change of mind within the 30-day return window. Dorlume pays authorized return shipping. Contact us first so we can provide return instructions and, when applicable, a prepaid shipping label.

5. RETURN METHOD AND ADDRESS
Returns are accepted by mail only. Do not send an item back without authorization, because an unapproved package may not be identifiable or processed correctly. Approved returns should be sent using the label or instructions we provide to:

DOYLE RIVERTON HOLDINGS LLC / Dorlume Returns
4092 Kirklevington Dr
Lexington, KY 40517
United States

6. RETURN FEES
There is no restocking fee. Dorlume pays authorized return shipping for eligible defective and non-defective returns. Original standard shipping was free and therefore has no shipping charge to refund. Charges for any optional expedited service, if offered and selected, are not refundable except where required by law or when the order arrived damaged, defective, or incorrect.

7. REFUNDS
After the returned item is delivered to us, we will inspect it and notify you of the decision. Approved refunds are issued to the original payment method within 10 calendar days after we receive and inspect the return. Your bank, card issuer, or payment provider may require additional time to post the credit. If more than 15 business days have passed after we confirmed the refund, contact support@dorlume.com.

8. EXCHANGES
We do not process direct exchanges. To obtain a different item, return the eligible original item for a refund and place a new order. If we sent the wrong item or the product arrived damaged or defective, contact us for assistance before placing another order.

9. REFUSED, UNDELIVERABLE, OR UNCLAIMED PACKAGES
If a package is returned because the address supplied at checkout was incomplete or incorrect, or because delivery was refused or unclaimed, contact us. We will review the circumstances and applicable carrier costs before arranging a refund or reshipment. This section does not limit rights arising from our error or applicable law.

10. CANCELLATIONS
Orders may be cancelled before shipment. See our Cancellation Policy for details. Once an order has shipped, it must be handled through this Return & Refund Policy.

11. CONTACT
Dorlume
Operated by DOYLE RIVERTON HOLDINGS LLC
4092 Kirklevington Dr
Lexington, KY 40517
United States
Email: support@dorlume.com
Phone: +1 (240) 298-8357
Website: https://dorlume.com
Customer service hours: Monday-Friday, 10:00 a.m.-6:00 p.m. Eastern Time (ET), excluding U.S. federal holidays.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.