Currency and accepted methods

Prices and checkout totals are shown in U.S. dollars (USD) unless the website clearly states otherwise. The payment methods actually available for an order are displayed at checkout. Depending on device and eligibility, options may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Payment logos indicate methods the checkout may support; the checkout screen is the controlling source for availability.

Authorization and order acceptance

When you submit an order, the selected payment provider may authorize or charge the payment method. An order confirmation acknowledges receipt but does not guarantee acceptance. We may decline or cancel an order for payment failure, suspected fraud, inventory or pricing error, an unsupported shipping address, or violation of our terms. If we cancel after a charge, we refund the amount collected to the original method.

Taxes and total cost

Applicable sales tax is calculated at checkout based on the order and delivery destination. Before payment, checkout displays the product price, discounts, tax, shipping charge, and order total. Standard shipping is free for eligible orders in the contiguous 48 United States. We do not add undisclosed charges after purchase.

Payment security

Checkout and payment processing are provided through Shopify and the payment provider selected at checkout. Dorlume does not receive or store complete payment-card numbers. Customers should not send card numbers, passwords, or security codes by email, telephone message, or contact form.

Failed, pending, or disputed payments

• If a payment fails, confirm the billing information or choose another method shown at checkout.
• A pending authorization may remain temporarily even when an order is not completed; timing is controlled by the card issuer or payment provider.
• Contact us first if you do not recognize a Dorlume charge or believe a refund is missing, so we can investigate promptly.
• Fraudulent transactions and payment abuse may be reported to the payment provider or appropriate authorities.

Refunds

Refunds are issued only to the original payment method unless applicable law requires another approach. Approved return refunds are initiated within 10 calendar days after the item is received and inspected. Financial institutions may require additional posting time.