Shipping policy

This Shipping Policy applies to orders placed through https://dorlume.com.

1. SERVICE AREA
Dorlume currently ships only to valid delivery addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO/DPO military addresses, international addresses, or freight-forwarding/export addresses. Availability may also be limited for an address that cannot be served safely or reliably by our carriers.

2. SHIPPING COST
Standard shipping is free for eligible orders within our service area. Any optional expedited service, if offered for a particular order, will be displayed with its price before payment. We do not add undisclosed delivery charges after checkout.

3. PROCESSING TIME
Orders normally require 1-2 business days to process before shipment. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day. Processing time is separate from transit time.

4. ESTIMATED TRANSIT TIME
After shipment, estimated delivery is 3-7 business days. Delivery dates are estimates rather than guarantees. Severe weather, peak seasons, carrier disruptions, address problems, and events outside our reasonable control may cause delays.

5. CARRIERS AND TRACKING
We may use USPS, UPS, FedEx, or another reputable carrier selected according to the destination, parcel size, and service availability. When tracking is available, we send it to the email address supplied at checkout. Tracking may take up to 48 hours to show movement after the label is created.

6. ADDRESS ACCURACY AND CHANGES
Customers are responsible for providing a complete and accurate shipping address. Review the address before submitting payment. Contact support@dorlume.com immediately if a correction is needed. We will try to update the address before shipment but cannot guarantee changes after processing begins. We never ask a carrier to redirect a package to an address that cannot be verified.

7. MULTIPLE PACKAGES
An order may arrive in more than one package. Separate tracking numbers may be provided. You will not be charged additional standard shipping when we split an eligible order.

8. DELIVERY ISSUES
If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and any carrier notice, then contact the carrier and support@dorlume.com. Report a visibly damaged parcel or missing item promptly and retain the packaging and product while we investigate.

9. DELAYS OR INABILITY TO SHIP
If we learn that we cannot ship within the promised time or, when no specific promise applies, within the period required by law, we will notify you and provide options required by applicable law, which may include consenting to a revised shipment date or cancelling for a prompt refund.

10. RISK OF LOSS
Risk of loss transfers as provided by applicable law. This section does not limit our responsibility for loss, damage, incorrect delivery, or other issues that applicable law places on the seller.

11. CONTACT
Dorlume
Operated by DOYLE RIVERTON HOLDINGS LLC
4092 Kirklevington Dr
Lexington, KY 40517
United States
Email: support@dorlume.com
Phone: +1 (240) 298-8357
Website: https://dorlume.com
Customer service hours: Monday-Friday, 10:00 a.m.-6:00 p.m. Eastern Time (ET), excluding U.S. federal holidays.