Available methods are displayed at checkout and may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All prices are shown in U.S. dollars unless stated otherwise.

Your payment method is authorized or charged through the payment option selected at checkout. If an order is cancelled by us after payment, the amount charged is refunded to the original payment method.

Contact us immediately. We can cancel an order before shipment. Address or item changes are not guaranteed once processing begins. After shipment, an eligible item may be returned under our 30-day Return & Refund Policy.

We send an order confirmation to the email address entered at checkout. Check spam or promotions folders, then contact us if you do not receive it.

We ship to valid addresses in the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, international destinations, or freight-forwarding/export addresses.

Standard shipping is free for eligible orders in our service area.

Orders normally require 1-2 business days to process. Estimated transit time is 3-7 business days after shipment. Business days exclude weekends and U.S. federal holidays.

We may use USPS, UPS, FedEx, or another reputable carrier selected according to destination, parcel size, and service availability.

When tracking is available, we email it after shipment. Tracking may take up to 48 hours to show movement after a label is created.

You may request an eligible return within 30 calendar days after carrier-confirmed delivery.

Dorlume pays authorized return shipping for eligible defective and non-defective returns. Contact us before mailing anything so we can provide instructions and, when applicable, a prepaid label.

No. We do not charge a restocking fee for eligible returns.

Approved refunds are issued to the original payment method within 10 calendar days after the return is received and inspected. Your financial institution may need additional time to post the credit.

Contact support@dorlume.com promptly with your order number and photographs. Keep the item and packaging while we review the issue. We will provide an appropriate solution and pay authorized return shipping.

Only items specifically listed in the product description and package-contents section are included. Other styling objects are not included.

We work to present colors accurately, but screens, lighting, photography, natural material variation, and normal manufacturing tolerances can cause reasonable differences.

Refer to the individual product page. Follow all included care, assembly, mounting, and safety instructions. Contact us before ordering if a detail is important to your project.